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Frequently Asked Questions about Motorhome and Campervan Hire
Do you have questions about your booking? Are you uncertain about what you need to bring with you when you collect your campervan? Or would you like to know the steps to take in case of a breakdown on the road?
Here, you can find frequently asked questions from fellow roadsurfer customers:
Before your trip
- How old you have to be to hire a campervan or motorhome?
- What driving license do you need to drive a campervan or motorhome?
- What’s included with my campervan rental?
- How do I login to my customer account?
- How do I add additional camping equipment to my booking?
- How can I change or cancel my booking?
- How can I pay or view previous payments?
- How does the roadsurfer Camper Tutorial help me prepare for pick up?
- How do I prepare to pick up my rental vehicle? What items should I bring?
- What is the campervan and motorhome pick up process?
During your trip
- Why is a security deposit necessary?
- How should I report a accident, damage or breakdown on the road?
- Where can I find the vehicle instructions on how to operate my campervan or motorhome?
- Can I travel abroad to other countries with my campervan hire?
- What is an emissions sticker, in which country do I need it and how can I get one?
After your trip
- Where can I refuel my campervan with diesel and AdBlue close to the station before returning it
- Where can I empty the grey and black water tanks in North America?
- What are the conditions of returning my campervan or motorhome?
- Where can I check the status of my security deposit?
- Where can I submit an expense for reimbursement?